about us

FAQ1

  • How is the quality of your products?

    Our inflatable bouncy castles are all made by the commercial grade PLATO PVC in 0.55mm, it is the best material in market. And workmanship is also very good, double stitched and 4-line stitched process are used on the bouncy castle. If want to know more details, please contact us by email or WhatsApp, we can show you by video so that check its quality and workmanship.

  • What is the warranty period of your products?

    Our inflatable product warranty period is 2 years usually. And the inflatables come with a repair kit, in case there is any damage caused by sharp items, customer can repair it by patch and glue.

  • What is the leading time of production?

    Normally it need about 7-20 working days after receiving deposit. However, it also depends on the order quantity, the time of design confirm, and the workshop production schedule. Usually at the end of year, workshop is always very busy and leading time may be longer than normal time. So, it’s better to customers to confirm the order as early as possible at Oct, Nov, or Dec each year.

  • Can you print my logo or company contact information on the bouncy castle?

    Yes, we can print it on bouncy castle, and it is for free.

  • Can you make a customized inflatable bouncy castle for me?

    Yes, we can make the bouncy castle according to your design or picture, you may send us the design sketch with detail requirement on color and size, we’ll produce it accordingly.

  • What will be included in the package if i place an order?

    It will include the inflatable bounce, electric blower, PVC storage bag and repair kit.

  • What is the payment terms?

    It depends on the order amount. For small amount orders, payment terms usually can be 30%-50% advance payment before production, balance to be payed against delivery.

  • How do i make payment if i place an order?

    There are many ways for option, T/T, Paypal, Western Union, credit card, debit card etc all can be used; if the order amount is big, L/C is also workable.

    FAQ2

    • How do I clean the inflatable games?

      Just use soap and water. Do not use any kind of solvents.

    • How can we install the inflatables?

      It is very easy to install. Prepare your ground, open the packages of inflatables and air blower,unfold the inflatables, then connect the air blower with inflatable,turn on the electricity to inflate it.

    • How to pay?

      You can make it by T/T,Western ,paypal, payments,Credit Card, debit card, or trade guarantee.

    • Minimum order quantity?

      1 piece.

    • Do you have any warranty for your products?

      The warranty is 18 months, all our products are strictly tested from the material incoming to shipment and the quality are reliable.

    • Are you factory or trading company?

      We are factory, our company is professional manufacturer of inflatable bounce house, slide, bouncy combo, interactive sports game and so on, we had been focus on R&D of inflatables more than 20 years.

    • What does the product include?

      It includes inflatable items and free accessories. For accessories, include blowers and repair kits.

    • Could I do custom-made inflatables?

      Of course,any size and the color can be customized.

    • How about the materials used in products?

      We use the famous brand 0.45,0.55mm PVC tarpaulin for ground inflatables, while 0.6mm,0.9mm PVC tarpaulin for water games.

    FAQ3

    • How to repair when broken? 

      it is very easy to repair. 
      First of all,repair kits will be sent together with goods. 
      Cut down a piece of material, put on the broken part, then sew or glue. 

    • What kind of payment can I use? 

      You can pay by Western Union , T/T, PayPal and Secure Payment. More detail, please contact us for help. 

    • Is there any possible that you print my design on the product I order? 

      Yes, we do custom logo printing, color, size and some small particular design. Customer can send us their design requirements after the payment. 

    • What are the size and color of your inflatable products? 

      Size: standard size and custom size. Different standard sizes for different products and there will be detail info about the specific size in the product information. Color: original design color or custom. 

    • What’ s the warranty you can offer? 

      1-2 years. It can be last for 5~7 years if you use it in correct way. 

    • Can you print my pictures or logo on the inflatable products? 

      Yes, we can print your pictures or logo for free. 

    • Can you change the size and color based on the original? 

      Yes, they can be customized according to your requirements. OEM/ODM are warmly welcomed. 

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